OnesMore Refund Policy

For any product shipped by OnesMore to a consumer, if there is any:

(i) product defect, or
(ii) the user-life of the product has expired on the date of such delivery, or
(iii) a wrong product is delivered, or
(iv) the product delivered is deficient and spurious, or
(v) the product is not of the characteristics and features as advertised,

(any and all of the above hereinafter referred to as the "wrong item"),

we request you to notify us by email addressed to care@onsemore.com stating the details of your concern.

While sending the details, please ensure to share the following:

(a) Order number
(b) Item name(s)
(c) Picture of the wrong item depicting the issue or problem
(d) Description of the problem being faced in relation to the incorrect product

Please note that any such concern must be shared with us within 48 hours from the date of delivery of the wrong item to your address. We shall endeavor to attend to your concern and respond with our feedback at the earliest, and within 3 working days of receiving your concern/complaint.

If your concern/complaint is found to be genuine, we shall arrange for the return and pickup of the wrong item from the address where it was delivered. Based on your location, the pickup (free of cost to you) shall be completed within 2–4 working days, and we shall notify you accordingly.

While returning the wrong item, kindly ensure that the original packaging in which it was delivered, along with the product user manual, printed materials, product accessories, and any other items included in the package, are also returned. Returns cannot be processed without the original packaging and accompanying materials.

Once the returned package is received, we shall acknowledge its receipt by email within 2 working days. We will then examine and evaluate the wrong item and/or the reported issue and contact you via email or phone. Based on our evaluation, we shall either replace the wrong item with a similar product or arrange a refund of the amount paid by you.

We will not be able to process a replacement or refund claim if the wrong item is found to have been damaged, used, misused, or tampered with while in your custody.

There shall also be no claim for replacement or refund if all the items originally included in the package, such as the product user manual, printed materials, or accessories, are not returned.

Any return, replacement, or warranty claim shall be void if the product has been dismantled, tampered with, altered, or subjected to any repair attempt by the customer or an unauthorized third party.

Replacement

We shall replace the wrong item. Once the returned item is received, we will initiate the replacement process. If the item is out of stock and cannot be replaced, we shall arrange a refund for the returned wrong item.

Refund

We shall refund the price paid by you. The refund will be processed to the same credit/debit card, bank account, or wallet from which the payment was originally made.

Grievance Redressal Officer

If you are not satisfied and have any grievance regarding our service, transaction, or any related matter, you may contact our Grievance Officer.

Please contact us at:

Email: care@onsemore.com

Our Grievance Officer shall make every effort to resolve your complaint within one month from the date of receipt of the complaint.

Non-Delivery of Order

If you do not receive your order but have received an email and/or SMS stating that your order has been delivered, you must notify us immediately by email or by calling our customer care number within 24 hours of receiving such notification.

Your concern will be investigated promptly. After validation, our team will take appropriate action and notify you of the outcome via email.